• To personalize your experience
  (your information helps us to better respond to your individual needs)
• To improve our website
  (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
  (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails
  The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
  Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.


Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and keep track of advertisements and .


Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.


Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.esupport.com


Your Consent
By using our site, you consent to our websites privacy policy.


Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.


Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.esupport.com
120 Water St., North Andover, MA 01845, USA
sales@esupport.com

PLEASE READ THE TERMS OF USE CAREFULLY BEFORE USING THIS SITE
The materials on this website (the "Site") and other websites owned by eSupport.com, Inc.("eSupport.com") that may be accessible through this Site (collectively, "Sites") are provided by eSupport.com as a service to its customers and may be used for informational purposes only. Single copies may be downloaded subject to the provisions below. By accessing, using or downloading any materials or information from the Sites, you agree to these Terms of Use. If you are using the Sites on behalf of your employer, you represent that you are authorized to accept these Terms of Use on your employer's behalf. If you do not agree to these Terms of Use, do not use the Sites or download any materials from them.

1. USE OF MATERIALS ON THE SITES:
The information, software, documentation, data, services, logos, trademarks, artwork, text, video, audio, pictures and other materials (collectively, "Materials") contained on the Sites are owned by eSupport.com and/or its suppliers and are protected by law, including copyright and trademark laws and international treaties. eSupport.com and/or its suppliers reserve all rights in the Materials.

Nothing on the Sites shall be construed as conferring any license to eSupport.com's or its suppliers' intellectual property rights, whether by implication, estoppel or otherwise. Except as provided below, or as specifically permitted in other sections of the Sites, you may not copy, reproduce, modify, republish, upload, post, transmit or distribute in any way any Materials on the Sites.

You may print one copy of, or download on a single computer, the Materials from the Sites for your own personal, informational, educational and other non-commercial and internal purposes only, provided that you include all copyright and proprietary notices originally included with or contained in the Materials in all copies you create. You may not attempt to "pass-off" any of the Materials as your own. You may not post the Materials on any other Web site, or display or distribute the Materials on the Sites without the express prior written consent of eSupport.com.

You may not use any robot, spider, other automatic device, or manual process to "screen scrape," monitor, "mine," or copy the pages on the Sites or the content contained therein without eSupport.com's prior written permission. You may not spam or send unsolicited e-mail to any other user of the Sites for any reason. You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the Sites. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on eSupport.com's IT infrastructure.

This is a personal license, and under no circumstances shall this license be construed as a transfer of title to any Materials found on these Sites. The license granted by eSupport.com herein is subject to the following additional restrictions and other restrictions set forth in these Terms of Use; you may not: (a) modify the Materials or use them for any commercial purpose, or any public display, performance, sale or rental; (b) decompile, reverse engineer, or disassemble software Materials except and only to the extent permitted by applicable law or specific written license; (c) remove any copyright or other proprietary notices from the Materials; or (d) transfer the Materials to another person. You agree to prevent any unauthorized copying of the Materials. eSupport.com may terminate this license at any time if you are in breach of the terms of this Agreement. Upon termination, you will immediately destroy the Materials.

2. USER SUBMISSIONS:
By emailing or otherwise transmitting any content, material, data, information or other communication (collectively, "Information") to eSupport.com, you automatically grant (or warrant that the owner of such rights has expressly granted) eSupport.com a worldwide, perpetual, royalty-free, irrevocable, nonexclusive right and license to use, reproduce, modify, adapt, publish, transmit, distribute, and make derivative works based on such Information in any form, medium, or technology now known or later developed, without liability to any person or entity. In addition, you warrant that all moral rights in the Information have been waived. Any such Information will be considered a voluntary submission to the public domain and shall be deemed non-confidential and non-proprietary Information, and eSupport.com will have no obligations whatsoever, either express or implied, with respect to the Information. You are prohibited from posting or transmitting to or from the Sites any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material, information or data that could violate any civil or criminal laws. eSupport.com will cooperate to the fullest extent possible to assist authorities in prosecuting those persons responsible for such postings.

3. PASSWORDS AND SECURITY:
If you are required to complete a registration process to enter a portion of any Site, you will provide us with current, complete and accurate information as prompted by the applicable registration form. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify eSupport.com immediately of any unauthorized use of your account or any other breach of security. eSupport.com will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by eSupport.com or another party due to someone else using your account or password. You may not use anyone else's account at any time, without eSupport.com's prior written permission.

4. ESUPPORT.COM TRADEMARKS:
eSupport.com, eSupport.com, the eSupport.com logo, and the other trademarks listed on the trademark list set forth on www.eSupport.com.com (as may be updated from time to time) are trademarks and/or registered trademarks of eSupport.com, Inc.All other trademarks are the property of their respective owners. eSupport.com's trademarks may be used publicly with written permission only from eSupport.com. Fair use of eSupport.com's trademarks in advertising and promotion of eSupport.com products requires proper written acknowledgement from eSupport.com. eSupport.com reserves the right to revise these Terms of Use at any time by updating this posting. Remember to visit this page from time to time to review any amendments to these Terms of Use and their effect on your use of the Sites and the Material contained therein. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages at the Sites.

5. TERMINATION OF USE:
You agree that eSupport.com may, in its sole discretion, at any time terminate your access to any of the Sites and any account(s) you may have in connection with the Sites. Access to the Sites may be monitored by eSupport.com.

6. LINKS TO THIRD PARTY WEB SITES:
Links to third party Web sites on the Sites are provided as a convenience to you. Such third party sites are not under eSupport.com's control, and eSupport.com does not assume any responsibility or liability for any communications, content or materials available at such linked sites. eSupport.com reserves the right, at its sole discretion, to terminate any link or linking program at any time and for any reason it deems appropriate. In providing a link, eSupport.com is not endorsing the companies or products to which it links, and shall have no responsibility for the actions or inaction of any such company, or the quality or design of any such product.If you decide to access any of the third party sites linked to any Site, you do this entirely at your own risk.

7. PRIVACY POLICY:
eSupport.com is concerned about your privacy and has developed a policy to address privacy concerns. You can find the current privacy policy at http://www.eSupport.com.com/en/Privacy+Policy/default.htm

8. NOTE ABOUT MINORS:
Minors are not eligible to use the Sites, and eSupport.com asks that they do not submit any personal information to eSupport.com. By using the Sites, you represent that you are at least 18 years old.

9. EXPORT RESTRICTIONS/LEGAL COMPLIANCE; INTERNATIONAL USE:
Services, content, and product derived or obtained from the Sites may be subject to the U.S. export laws and the export or import laws of other countries. You agree to comply strictly with all such laws and, in particular, shall: (a) obtain any export, re-export, or import authorizations required by U.S. or your local laws; (b) not use Materials or direct product from the Sites to design, develop or produce missile, chemical/biological, or nuclear weaponry; and (c) not provide services, content, or direct product from the Sites to prohibited countries and entities identified in the U.S. export regulations.

By choosing to access the Sites from any location other than the United States, you accept full responsibility for compliance with all applicable local laws. We make no representation that the Materials are appropriate or available for use in all locations outside of the United States. Information published at the Sites may refer to products, programs or services that are not available in your country. Consult your local eSupport.com business contact for information regarding the products, programs and services that may be available to you.

10. DISCLAIMER OF WARRANTIES:
THE MATERIALS (INCLUDING ALL SOFTWARE) AND SERVICES AT THE SITES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. eSupport.com's obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on the Sites should be construed to alter such agreements. eSupport.com and its suppliers further do not warrant the accuracy or completeness of the information, text, graphics, links, products, services or prices, or other items contained or described within these Materials. eSupport.com may make changes to these Materials, or to the products, services or prices described therein, at any time without notice. eSupport.com makes no commitment to update the Materials and services. Where applicable law does not allow the exclusion of implied warranties, this exclusion applies to you to the fullest extent permitted by law.

11. LIMITATION OF LIABILITY:
IN NO EVENT WILL ESUPPORT.COM, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED AT THE SITES BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OR THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITES, ANY WEBSITES LINKED TO THE SITES, OR THE MATERIALS OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ESUPPORT.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS OR SERVICES FROM THE SITES RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. WHERE APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THESE LIMITATIONS OR EXCLUSIONS APPLY TO YOU TO THE FULLEST EXTENT PERMITTED BY LAW.

12. INDEMNIFICATION:
You agree to defend, indemnify and hold harmless eSupport.com and its officers, directors, principals, employees, contractors, agents and affiliates harmless from and against any and all demands, claims, damages, losses, costs and expenses, including, without limitation, reasonable attorneys' fees and costs of suit, arising or resulting from your use or misuse of the Sites or Materials.

13. GENERAL TERMS AND CONDITIONS:

13.1 These Terms of Use constitute the entire agreement between you and eSupport.com relating to their subject matter, and cancel and supersede any prior versions of the Terms of Use. No modification of these Terms of Use will be binding, unless in writing and signed by an authorized eSupport.com representative. You also may be subject to additional terms and conditions that may apply when you use eSupport.com or third-party products or services.

13.2 California law and controlling U.S. federal law govern any action related to the Terms of Use, the Sites and/or your use of the Sites. Choice of law rules of any jurisdiction and the United Nations Convention on Contracts for the International Sale of Goods will not apply to any dispute under the Terms of Use. The Uniform Computer Information Transactions Act, as adopted or amended from time to time, will not apply to any dispute under the Terms of Use. You and eSupport.com agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Santa Clara, California, U.S.A.

13.3 Rights and obligations under the Terms of Use which by their nature should survive will remain in full effect after termination or expiration of the Terms of Use.

13.4 The Sites may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements may include statements regarding market expectations and opportunities, expectations about financials, research and development and strategies, statements concerning eSupport.com's roadmaps, market share growth, and product and service development and introduction, and our continuous evaluation of the competitiveness of our product and service offerings. These forward-looking statements are just predictions and involve risks and uncertainties. Actual results may differ materially from results discussed in the forward-looking statements. Factors that may cause such a difference include risks related to adverse changes in general economic conditions, failure to reduce costs, lack of success in technical advancements, the timely development, production and acceptance of new products and services, and eSupport.com's ability to compete in a highly competitive and rapidly changing marketplace. For a detailed listing of the potential factors affecting eSupport.com's business and these forward-looking statements, please refer to

13.5 Any express waiver or failure to exercise promptly any right under the Terms of Use will not create a continuing waiver or any expectation of non-enforcement. If any provision of the Terms of Use is held invalid by any law or regulation of any government, or by any court or arbitrator, the parties agree that such provision will be replaced with a new provision that accomplishes the original business purpose, and the other provisions of the Terms of Use will remain in full force and effect.

Updated: July 22, 2010
© 2010 eSupport.com, Inc. All Rights Reserved.