G1. What is the DriverAgent?

G2. What is a Driver?

G3. Is it worth downloading new drivers?

G4. What drivers do I need?

G5. I used your Driver Agent and I downloaded the driver, how do I install it?

G6. The driver I downloaded does not have a setup program, how do I install it?

G7. Do you need to reboot your PC after you update a driver?

G8. Does DriverAgent install any other software onto my PC?

G9. When I try to install a driver, I get a warning message saying that the software has not passed Windows Logo

G10. What browsers does DriverAgent support?

D1. I've been looking for drivers for internal IDE or SCSI CD-R or CD-RW drive and not finding them? Why?

D2. The drivers I installed from DriverAgent still show up as bad if I scan again

D3. Certain drivers aren't installing correctly, or don't work properly after installing, why?

D4. When I click on the link to download my driver, it brings me to a page that doesn't match my model number. Why?

D5. Are cookies required to run the scan?
Why when I log in to the driveragent website does it not show that I am logged in?
Why when I click on the download link diskette does it not do anything?

D6. A device has a green check next to it, but also a diskette download icon, why?

D7. A device has a red X next to it, but no diskette download icon, why?

D8. Is your payment page a secure site?

D9. Is your ActiveX plugin secure?

D10. My computer freezes or gets an error when I try to run the scan, can you help?

D11. DriverAgent returns results for the wrong Operating System.

D12. What is displayed if I click on the icon of a device in the scan results?

D13. How do I install the Intel Chipset driver?

D14. My High-Definition Audio (HDAUDIO) is not working, or is not finding the correct driver. I have switched from Vista to XP and my sound no longer works.

F1. The DriverAgent won't install properly under Mozilla Firefox. Why?

F2. Firefox doesn't seem to have the DriverAgent plugin installed, but it did before.

F3. How do I remove the DriverAgent plugin from my computer?

I1. I am using Windows XP with Service Pack 2 and keep getting a warning message when trying to run the Driver Agent. What can I do?

I2. I try to run DriverAgent scan using Windows 98 or ME, but keep going to a page

I3. How do I remove the DriverAgent plugin from my computer?

M1. Is there an additional fee for downloading drivers once I subscribe to DriverAgent.com?

M2. How can I change my Username / Email Address or my Password?

M3. I forgot my Username or Password, what can I do?

M4. I need help with the Card Security Code on the shopping cart