The DriverAgent will automatically identify your computer's hardware device information. You'll quickly identify and determine all of your hardware, and whether there's a newer driver available. This information is very helpful in the event you need or want to update the device drivers on your PC. The DriverAgent program is totally harmless and will not damage your system in any way. It is simply a tool which you can use to obtain useful information about your system.

A driver is a small piece of software that controls a device. Every device, whether it be a printer, disk drive, or keyboard must have a driver. Many drivers, such as the keyboard driver come with the operating system. For other devices, you may need to load a new driver when you connect the device to your computer. In DOS and Windows systems, drivers are files with a .sys extension. In Windows environments, drivers can also have a .drv or .vxd extension.

A driver acts like a translator between the device and programs that use the device. Each device has its\r\nown set of specialized commands that only its driver knows. In contrast, most programs access devices\r\nby using generic commands. The driver, therefore, accepts generic commands from a program and then translates\r\nthem into specialized commands for the device.

YES

Drivers are not your ordinary software updates. The common point with\r\nthese two is that they \r\nboth often offer new and improved functionality and resolve technical\r\nissues.

You should always keep your drivers up to date as this will help you \r\nget the most out of your hardware and software.

Why use Driver\r\nAgent?

Just run our Driver Agent on your system and it will give you a detailed report on which drivers on your system should be updated.

Run the Driver Agent scan now.

Most driver files will come in a zip format. Packaged drivers can come in zip files or self extracting EXE files. A Packaged driver can contain drivers for multiple devices and should be installed in the following way.\r\nThe first thing you will need to do is extract\r\nthe zip file to a folder on your computer. Any new folder on the desktop, or on the C: drive will\r\nwork just fine. To do so, right click on the zip file and choose \"Extract All\". If you do not see the words \"Extract All, you may need to install a program like WinRAR or WinZip. You can download WinRAR from here. If the downloaded file is an executable .exe file, it often will automatically\r\nextract itself to a folder on your computer, make note of that directory to use when you\r\ntell Windows where the new driver is located. Within that zip file there will be a text \r\ndocument contain instructions on how to install it. Sometimes it is a file called SETUP that you \r\nmerely need to click on to install. In some cases, you need to install the driver manually by doing \r\nthe following:

\r\n
1. Right click on \"my computer\"
\r\n
2. Choose \"properties\"
\r\n
3. Choose \"device manager\" (In Windows 2000, you have to choose the \"hardware\" tab first and then \r\n\"device manager\"). This will display a list of the devices that are on your computer.
\r\n\r\n
4. Right click on the device and click \"properties\".
\r\n
5. Choose \"driver\" and click \"update driver\"
\r\n
6. You will be asked to browse for the new driver, locate the folder you placed it in choose the appropriate file.
\r\n

Some drivers will come in a zip or cab file. If they do, follow the directions above for the previous question. If the driver is contained within a cab file, many compression-extraction programs (like WinZip) will be able to extract the files from the cab file as if it were a zip file.

In most cases, yes. Windows will automatically let you know if it needs to reboot before finalizing\r\ninstallation of the driver. Older versions of Windows are almost guaranteed to need a reboot. Modern versions of Windows will sometimes not need to, depending on the type of driver, and the hardware.

No! When you scan with DriverAgent, no other software is installed onto your PC.\r\n\tOur DriverAgent Scan Technology is 100% Guaranteed Adware Free, Spyware Free, and Virus Free.

Microsoft offers WHQL certification for drivers, effectively giving the driver a seal of approval. If\r\n\ta driver is not WHQL certified, you will see a warning message about it. Some hardware manufacturers choose\r\n\tnot to have their drivers WHQL certified, or the drivers can be brand new, and not yet certified. It does not\r\n\tmean that the driver is bad, just that Microsoft has not officially certified it. It is typically completely\r\n\tsafe to click the \"Continue\" button to install the driver.

DriverAgent is proud to support a long list of browsers: Internet Explorer versions 6+, Firefox 1.x and above, Opera 8+,Chrome, Mozilla, Netscape, SeaMonkey, AOL, K-Meleon, Phoenix, Firebird, Konqueror, Galeon, MultiZilla, and other Gecko-based browsers.

We make best efforts to support beta releases of these major browsers.

Safari is not currently supported.

Because internal IDE and SCSI CD-Rom drives have been supported, without any drivers required, \r\nby Windows versions since 95, including Windows 98, 98SE, ME, 2000 and XP.

This means that your CD recorder or re-writer should be detected by Windows as a normal \r\nCD-Rom drive (read only), and function properly for the reading of CD-Rom discs. \r\nIf it is not being detected as a writeable drive, you will need to install a CD recording package. \r\nCD recording software is not the same as drivers, and sometimes not included with the drive if \r\nit was purchased as an OEM unit, or perhaps as a used or refurbished unit.

There are some driver packages that will show up as \"bad\" even after installing the newest version of the drivers. This is due to inconsistencies in the way the dates and/or version numbers in the new driver package are included by the manufacturer of the hardware. We are working to correct these bugs in most cases, however some of these are outside of the control of DriverAgent.com. If you have installed the newest version of the driver, \r\nrest assured that your system is up to date.

Please see FAQ \"D13\" if you are having difficulty with installing Intel Chipset drivers

Certain hardware and operating system configurations can require different drivers under certain\r\ncircumstances. DriverAgent will recommend alternate compatible drivers on the right side of the page \r\n(see illustration below) for those devices. If after loading the driver, it still shows as bad, \r\nor you have problems using or installing the driver, try installing one of the alternate drivers listed.

In some circumstances, some antivirus products can corrupt downloads from our servers. Please disable your antivirus products when downloading from DriverAgent.com if you have this problem, or add DriverAgent.com to your trusted whitelist.

With some devices a driver can work with multiple model numbers. For Example, the driver for a Logitech MX900 mouse, also works with the MX1000 mouse, however the link may bring you to the MX900 page. The driver works for both devices.

In order to run the DriverAgent.com driver scan, or log in using your username and password,\r\nyou must have cookies enabled in your browser, or add DriverAgent.com to your cookie-enabled whitelist. \r\nDriverAgent.com only uses cookies for internal tracking information and not for advertising or any other purposes, and will not use popups for advertisement. Please read our Privacy Policy if you have any further concerns.

DriverAgent.com provides an archive of the current driver, older drivers, and alternate drivers for \r\n\tdevices, for your convenience. If there is a green check, you have the newest available driver. You are able\r\n\tto download the current driver for your own archiving purposes, or to download an alternate or older driver\r\n\tif you are having problems or conflicts with your current driver.

Any hardware devices installed in your computer that have the Question-Mark '?' and are in the \r\n\t\"Other devices\" category do not currently have any drivers installed. DriverAgent.com will always\r\n\tlist these devices as \"Bad\" even if we cannot provide a driver file for them.

Yes, our payment page is secure, verified by Equifax Secure Inc. Any personal information you submit to us is encrypted\r\n\tand is not viewable by any unauthorized viewers. When you navigate to the payment page, you should see a \"padlock\" icon\r\n\tsomewhere on your browser window. If you do not see the icon, right-click anywhere on the page, and select \"view page info\" or\r\n\t\"properties\", and you should be able to see our security certificate.

Yes, our ActiveX Plugin is secure. You can view the security certificate when it brings up the \"Security Warning\"\r\n\twindow, and asks you if you want to install the plugin. Click on the \"Touchstone Software\" link within that\r\n\twindow to view the certificate. Thawte guarantees that the plugin has come from our server, and the \r\nsecurity certificate ensures that it has not been tampered with.

Some computers (particularly laptops) can sometimes experience issues when running a scan. It is due to the hardware-detection phase of the scan, and is not a serious problem, but can sometimes lock up the machine, requiring a reboot. This problem can be resolved by skipping certain portions of the scanning process. We have created a settings page for users to skip these portions of the scan. Please try skipping one part of the scan at a time until the scan functions normally. The first three options skip individual sections of the scanning process. Check the option you wish to skip, and then click on 'save settings'. The scan will now skip that particular search.

Windows XP has the ability to run programs in \"Compatibility Mode\", tricking the program into thinking it is running under a different version of Windows. If a user scans their computer with DriverAgent using a browser that is running in compatibility mode, the user will get the results as if they were running the operating system that was selected instead of Windows XP. To disable \"Compatibility Mode\" right-click on the browser icon, select the \"Compatibility\" tab and uncheck \"Run this program in compatibility mode\". Re-run the scan and DriverAgent will suggest the appropriate drivers for your system.

In the scan results page, if you click on the icon of a device (to the left of the name of the device) DriverAgent.com will display a list of all suitable drivers for that device, not just the newest driver. \tThis is a valuable resource if you need an older version of the driver, or need a driver for a different operating system for that device. For example, if you are upgrading to Windows Vista, you can download the Vista drivers for your PC before you even install Vista, to make installation easier.

For Intel chipset drivers (version 8.2.0.1014 and later), you will need to run the installation program from the command line, adding the switch -overall

Earlier versions require you to run the installation program from the command line, adding the switches \"-A -OVERALL\" (in uppercase, without quotes). If you are having difficulty with this, please read this page for more detailed instructions.

Microsoft Windows recently changed to using a new method for communicating with audio devices, and requires that the HDAUDIO drivers be installed before installing the specific drivers for the audio device. If the HDAUDIO drivers are not installed first, the device will not work, and will not be detected properly by DriverAgent.

Please see this Microsoft Knowledgebase article about the issue.

Microsoft does not provide the driver for download. DriverAgent.com provides the download at the following locations, please select the appropriate download for your operating system:

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• Microsoft High Definition Audio class driver version 1.0a for Windows 2000 SP4
\r\n
• Microsoft High Definition Audio class driver version 1.0a for Windows XP SP1
\r\n
• Microsoft High Definition Audio class driver version 1.0a for Windows XP SP2
\r\n

Yes. An internet connection is required to download the correct driver but you can still use DriverAgent to locate the correct driver. We recommend whenever possible to have an active internet connection to use DriverAgent but if you are installing windows for the first time you may not have the drivers that you need for your network card and/ or modem. If this is the case please navigate to www.driveragent.com/manual_b.php and follow the on screen instructions for locating the appropriate driver for your network card and/ or modem. Once you have the driver installed you will be able to connect to the internet and should use DriverAgent to locate the rest of your drivers.

In order to download drivers, you must also allow a new browser window to be created, which is often\r\ndenied by \"popup blocker\" software. Third-party browser addon toolbars such as\r\nGoogle, Yahoo, and MSN can block popups and cookies, and some firewalls can also do the same.\r\nIf you are having difficulty accessing the DriverAgent.com website, please add us to your whitelist.

Although this is not infact a driver issue, it is often mistaken for one. Here is a simple solution to restore some Windows Registry Settings that cause this problem.

Note: This tip deals with editing the registry. It is always suggested that you backup the registry before making changes.

\r\n
1. Log on to Windows by using an account that has Administrator rights and permissions.
\r\n
2. Start Registry Editor - Click Start, click Run, type regedit, and then click OK. (Vista users omit \"Run\").
\r\n
3. Click on the plus signs (+) next to the following folders in the left side of the window:
\r\n
\r\n
• HKEY_LOCAL_MACHINE
\r\n
• SYSTEM
\r\n
• CurrentControlSet
\r\n
• Control
\r\n
• Class
\r\n
• {4D36E965-E325-11CE-BFC1-08002BE10318}
\r\n
\r\n
4. Look for any of the following names in the right side of the window:
\r\n
\r\n
• UpperFilters
\r\n
• LowerFilters
\r\n
\r\n
5. If any of the items above are listed, right-click on them and choose Delete.
\r\n
6. Save any open documents, and then restart your computer.
\r\n
7. Open My Computer and check to see if your CD or DVD drives have returned.
\r\n
8. You may need to reinstall CD or DVD burning software.
\r\n

Firefox requires that you add DriverAgent.com to your whitelist of trusted sites for extension installing. When \r\n\tattempting to run a scan on a computer for the first time, Firefox will drop down a small menu at the top of \r\n\tthe page with a\tbutton that will allow you to add DriverAgent.com to your list of trusted sites. The menu looks\r\n\tlike this:

Click on the \"Edit Options\" button, and then the \"Allow\" button to add DriverAgent.com to your trusted whitelist.\r\n\tThe plugin will then be able to install, and run a scan of your system.

Some Firefox users that have been using the DriverAgent service for a long time may run into a problem where\r\n\tthe scan plugin will appear to not be installed. The image below will appear on the scan page whenever we release\r\n\ta new version of the plugin:

The solution to this is to click on the puzzle piece. A dialog box will appear, with the option to \"Manual Install\"\r\n\tafter a few seconds, like the image shown below. Click on \"Manual Install\".\r\n\t\r\n\t

Another Firefox window will open, with a small dialog box asking if you would like to install the plugin. After a\r\n\tfew seconds, click on the \"Install Now\" button. The resulting \"Extensions\" window, the blank Firefox window, and the\r\n\tprevious \"Plugin Finder Service\" dialog box can all be closed. Please then refresh the scan page, and the plugin should\r\n\tnow function correctly.

The DriverAgent Netscape Plugin (Firefox, Opera and other browser compatible) can now be removed from within the Control Panel in Windows. Open the Control Panel, select \"Add or Remove Programs\", then select the DriverAgent Plugin from the list. If this does not work, please use the old instructions below:

The DriverAgent Plugin is safe to have on your computer. It is guaranteed adware/spyware/malware free. The entire file is only ~400 Kb in size (1/3rd of a floppy disk).\r\nand so does not take up much hard drive space.

1. Go to C:\\Program Files\\Mozilla Firefox\\plugins
\r\n
2. Delete the file \"npagent.dll\"

The directory to go to will be different if firefox was installed in a non-standard location. Uninstalling the plugin is similar for Opera users.

Windows XP Service Pack 2 added an Information Bar to Internet Explorer which presents a \twarning message when downloading an ActriveX control from a web page. To disable or enable this for ActiveX controls:

From Internet Explorer menu, Tools->Internet Options, Security Tab, Custom Level:
\r\nActiveX controls and plug-ins -> Automatic prompting for ActiveX controls.
\r\nSet to enable to turn off the information bar for ActiveX. Set to disable to turn on the information bar for ActiveX.

This is a known bug with the Microsoft Windows 98/ME security update titled \"Cumulative Security Update for Internet Explorer (912812)\".

The Driver Agent ActiveX control will not install when this update has been loaded on to your computer. The installation will fail without any specific error message.

The ActiveXCheck program detect this situation - The error will be \"(800b0111) The certificate was explicitly marked as untrusted by the user\". \r\n\r\n

It has been identified that the problem with Windows Update Q912812 is with new version of URLMON.DLL installed by this update. To resolve this problem, restore this file to the previous version. The following program is available to restore URLMON.DLL to previous version. \r\nIMPORTANT: Close all programs before running this patch because it will automatically reboot the computer.
\r\n\r\nhttp://driverzone.com/urlmonfx.exe

An alternative to uninstalling the IE patch is to install Mozilla Firefox,\r\na free web browser fully supported in DriverAgent.

For IE6 or earlier (See below for IE7):\r\n

\r\n
1. Go to C:\\windows\\Downloaded Program Files\r\n
2. Delete the \"Driver Agent ActiveX Control\" file\r\n

For IE7 and Vista:\r\n

1. If you have IE7 browser open with Driver Agent, close it and open another IE7 browser window.\r\n
2. From IE7, select Tools->Manage Add-ons->Enable or Disable Add-ons.\r\n
3. From Manage Add-ons dialog, choose Show: Downloaded ActiveX Controls (32-bit)\r\n
4. If the Driver Agent ActiveX Control is installed you should see it listed. Select it, then press Delete button.\r\n

No, As a Driver Agent member you'll be able to freely access all of Driver Agent's extensive driver database. There is no additional charge for downloading drivers.

When you are logged into DriverAgent, you can change your username or email address on the My Account page, found in the navigation, or by clicking on your username.

If you have forgotten your password, please\r\ngo to the login page, and click on the \"Forgot Your Password\" link,\r\nor click here. \r\nEnter your username and your password will be e-mailed to you.

Your username is the e-mail address you entered when subscribing to DriverAgent. If\r\nyou have forgotten it, please contact TechSupport.\r\nPlease have your name, Reference Number, or Order Number ready, so TechSupport can look up your\r\nusername.

In order to provide a more secure online shopping experience for our customers, we have implemented the \"Card Security Code\" on our shopping cart. This verifies that the person placing the order is the card holder. The \"Card Security Code\" is also known as a CVV, CVC2, CID, or CVV2, and is a 3 or 4 digit number usually printed (not embossed) on the back of the card. American Express cards have the number printed on the front of the card, above the Credit Card number.

If you have any problems placing your order, or receive a notice of an invalid Card Security Code, please contact our Technical Support Staff with your order number, if you received one. Our support staff will be happy to assist you with your purchase, and can place the order over the telephone if you prefer.